💰 Refund & Cancellation Policy – Foodies Adda
Last Updated: [Insert Date]
At Foodies Adda, we strive to ensure a smooth and satisfying food ordering experience. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed.
🛒 Order Cancellation
Before Order Confirmation
- You may cancel your order before it is accepted by the restaurant.
- In such cases, a full refund will be issued.
After Order Confirmation
- Once the restaurant has accepted and started preparing the order, cancellation may not be possible.
- Cancellation requests after this stage may be declined.
❌ Non-Cancellable Orders
Orders cannot be cancelled if:
- The food preparation has already started
- The order is out for delivery
- The delay is due to unavoidable circumstances (traffic, weather, etc.)
💸 Refund Policy
Refunds may be issued in the following cases:
✅ Eligible for Refund
- Order not delivered
- Wrong items delivered
- Missing items in the order
- Poor quality (verified with proof such as images)
- Payment deducted but order not confirmed
❌ Not Eligible for Refund
- Change of mind after order confirmation
- Minor delays in delivery
- Incorrect address provided by the user
- Failure to receive order due to unreachable contact
⏳ Refund Processing Time
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- In case of delays, please contact your bank or payment provider
💳 Payment Issues
If your payment is deducted but:
- Order is not confirmed → Full refund will be issued
- Transaction fails but amount is debited → Refund processed automatically within 5–7 days
📦 Delivery Issues
- If the order is not delivered within a reasonable time, you may contact support
- Compensation or refund will be provided after verification
📸 Proof Requirement
To process certain refunds (wrong/missing/quality issues), you may be required to provide:
- Photos of the order
- Order details and description of the issue
⚠️ Important Notes
- Refund decisions are subject to verification by our team
- Repeated misuse of refund requests may lead to account suspension
- Food quality is primarily the responsibility of the restaurant
📧 Contact Us
For refund or cancellation requests:
⚖️ Legal
This policy is governed by the laws of India.
